HELP
Contact support
Email us about anything: a problem, a refund, your account or an idea. A person reads every message, usually within 2 business days.
To fix a problem faster, include
- Which computers you use: Mac or Windows, and their versions.
- Your Crosspoint version, from the About page in the app.
- What you did, what you expected and what happened instead.
- The debug report: in the app, open Diagnostics, click Copy debug report and paste it into the email. It holds versions, settings and recent log lines, never passwords, key presses or clipboard contents.
Quick answers
- Computers don’t find each other, Mac permissions, stuck control: Troubleshooting.
- A refund: write from the address you bought with. See the Refund policy.
- Delete your account or see your data: write from the address on your account. See the Privacy policy.
- Is something down? Status.
- A security problem: please tell us here privately before sharing it.